Services
From start to finish, or any combination of processes in between, Loss Draft Processing, LLC, is setup to be completely customizable when it comes to delivering a superior product to your customers.
Damage Claim Processing
True to our namesake, Damage Claim Processing is our original area of expertise. We have developed a system that automatically monitors and details next steps in the tracking process, reducing risks of missing an event.
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We understand that damage occurring to your customer's homes is all but inevitable. Few other experiences test a client relationship quite like this. That is why fast and accurate processing is vitally important to maintain this relationship at such a critical time.
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From Initial Contact, to the Final Property Inspection, we will be there to assist your customer's throughout the entire process, and work tirelessly to ensure all of their questions and concerns are addressed.
Document
Cataloging and Imaging
Affecting several lines of business, imaging and cataloging documents is often ranked lower of the priority of essential functions. That is, until it is time to find a document. Regardless of the line of business or industry, having a clean and easily accessible document tracking system benefits everyone. This service increases efficiency, and saves valuable time, money, and prevents having to go on a scavenger hunt to find a document.
Documents can be saved to a Thumb Drive, the Cloud, sent via SFTP, or even to your own Housing System. We will also name your imaged documents by easily identifiable categories.
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Our process can be further integrated with your internal and external business partners. A direct email box can be created to allow for secure and fast communication with our representatives to request and receive images of documents. Requests can be returned via email or SFTP
Process Mailing, Tracking, and Imaging
Integrated into our vendor services is the ability to print, mail, track, and image documents resulting from your internal processes. We have the ability to print from a variety of customizable options, including paper type, color options, and much more. Just as essential is the tracking of these mailings utilizing our internal proprietary tracking system, your own tracking system, or a combination of both.
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Our process is also built to image and catalog incoming mail by customer information and document type.
Customer Service
Loss Draft Processing is designed to offer industry leading Customer Service to all of your customers, treating each one with the same professionalism and respect that your organization would offer.
We consider ourselves to be an extension of your organization, and will always strive to offer quick, accurate, and positive service to ensure you maintain and retain excellent customer relations during a trying time.
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After all, your customers are our customer's, and excellent customer service is extensively built throughout our processes and Tracking Systems.
Client Reporting
and Data Analysis
Our mission is to offer industry leading services, which includes transparency with you, our client. Therefore, all of our processes are reportable to you, either at a set timeframe (daily, weekly, monthly) or as you need them.
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To assist with your vendor management responsibilities, we will always be forthcoming with data that calculated as a result of the actions we perform. From SLA tracking to customer contact and responses, to current and completed pipeline statuses, you will have access to it all.
Consulting
Services
Our team has extensive knowledge and experience in Escrow and Loan Servicing, Data Analysis, Process Enhancement and Project Management. Should you require any additional Consulting Services, be sure to contact us!